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Trust Before Transaction

How Public Safety Unions Can Leverage Social Media, PR, and Community Engagement to Garner Support

Feb 27, 2025 | Media Relations, Social Media

Trust Before Transaction

As the bridge between frontline workers and the community, public safety unions play a critical role in advocating for the rights of police officers, firefighters, and other public safety personnel. They must leverage social media, public relations, and robust community engagement strategies to effectively promote their members and initiatives, especially when seeking support during elections. The bottom line is that you must build trust before you ask them for support – or to take action (vote, donate, participate, etc.).

The Role of Social Media

Social media platforms like Facebook, X (formerly Twitter), and Instagram have become essential tools for public safety labor unions. With their broad reach, these platforms enable unions to communicate directly with the public, share vital information, and rally support for their candidates and initiatives.

By creating engaging content highlighting public safety personnel’s daily challenges and achievements, unions can humanize their members and foster a deeper connection with the community. For instance, sharing real-life stories of heroism and dedication from union members can illustrate the importance of adequate funding and resources for local safety services.

Moreover, during local elections, social media allows unions to promote endorsed candidates who reflect their values and priorities. Through strategic posts, videos, and live interactions, they can encourage community members to support these candidates at the polls, amplifying their impact.

TOC PR started working with the Ontario Professional Firefighters Association to improve its social media presence by creating and publishing content related to candidate endorsements, community outreach activities, events, and day-to-day calls.

Check out their recent content: www.instagram.com/ontariofirefighters

“At the start of 2024, we reflected on our strengths and areas for improvement, especially in our social media presence. We discovered that while we were doing great work in the community, we weren’t effectively engaging or projecting these efforts. Partnering with TOC Public Relations highlighted this urgency, particularly as a District race loomed. TOC PR helped weave together the stories of Local 1430 and our candidates, ensuring all endorsed candidates had the support they needed to succeed.”

Geoff Trapani

President, Ontario Fire Local 1430

Effective Public Relations Strategies

Public relations (PR) is another vital component in the unions’ toolkit. A solid PR strategy helps unions maintain a positive image and creates a narrative that resonates with the public. This can involve organizing press conferences, writing op-eds, and engaging with local media outlets to highlight union activities and their implications for public safety.

For example, proactive PR campaigns can spotlight pressing issues, such as funding cuts to emergency services, showcasing the potential consequences for community safety. By framing these challenges within the context of local elections, unions can influence public opinion and mobilize voter support for candidates who prioritize funding and support for public safety initiatives.

Additionally, collaborating with community leaders and organizations can further bolster these efforts. By aligning with groups with a vested interest in public safety, unions can enhance their credibility and visibility within the community, ultimately fostering greater support.

Community Engagement

At the heart of successful local election campaigns is community engagement. Public safety labor unions must go beyond digital outreach and build genuine relationships with their communities. This can be achieved through neighborhood meetings, town halls, and participatory events where community members can voice their concerns and learn how unions advocate on their behalf.

Educational initiatives, such as school programs and community workshops, can further solidify the unions’ presence and commitment to local safety issues. They can also provide an opportunity for union members to illustrate their dedication to the community outside their daily duties, reinforcing the message that they are not just labor groups but integral parts of the social fabric.

Engaging the community also involves listening to their needs and concerns. Conducting surveys and utilizing feedback can help unions tailor their messages and identify key topics that resonate with local voters. This approach ensures that union campaigns are grounded in the realities of the community, making them more relatable and actionable.

Don’t Forget About the Power of Websites

Public safety union websites are known for being outdated, not user-friendly, and often non-existent. However, when done correctly, they can be a powerful tool for expanding your union’s digital footprint and messaging reach.

You can incorporate features and content like a newsletter sign-up, event calendar, news blog, candidate endorsements, fallen officer/firefighters, and board member highlights.

Here are a few union websites built by TOC PR:

FUPOA Website Cover

Federated University Police Officers Association

A police union website that represents the over 250 police officers serving the 10 campuses of the University of California.

OPOA Website Cover

Oxnard Peace Officers Association

A police union website that represents the police officers and public safety dispatchers that serve the community of Oxnard, CA.

Conclusion

Public safety labor unions must proactively harness the prowess of social media, effective PR, and proactive community engagement. By doing so, they can ensure their voices are heard, their members are supported, and their communities remain safe. In an era where perception can heavily influence political outcomes, it is essential for these unions to strategically leverage these tools to gain traction and build lasting relationships with the constituents they serve. Ultimately, a united front will help advocate for the resources and policies needed to enhance public safety effectively, benefiting all members of the community.

Author

  • Tamrin Olden, CEO of TOC Public Relations

    Tamrin Olden is a veteran public affairs officer, having worked for three law enforcement organizations in Southern California. Today, she has trained and consulted thousands of public safety and government personnel on all aspects of communications and public relations.